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User guide

We recommend online reservation.
Please feel free to call us if you have any questions.
Tel:0279-88-2217(Reception hours:From AM 9:00 to PM 8:00)
・ We do not accept applications by email. We recommend you to make a reservation online.
・ Accommodation is only available without meals. Meals are not available, please understand
・If minors are staying alone, they must submit a "Consent Form for Minors to Stay."
If you do not submit this document or if there are any deficiencies in the consent form, we may refuse to allow you to stay at the hotel.
Please call us before making a reservation.
・ Reservations for day trip hot springs are not accepted. Please visit us directly
All reservations made through travel sites must be paid in advance by credit card.
If you would like to pay locally, please apply for your company's exclusive plan from Ryokan Surugaya Official website.
*Local payments can only be made in cash or Kusatsu Onsen appreciation coupons.
Thank you for your understanding as we are unable to accept credit card payments on-site.
~Kusatsu Onsen Appreciation Ticket is available~
・Kusatsu Town Hometown Tax Repayment "Kusatsu Onsen Appreciation Ticket" is available
・It will be treated as cash, but we can not give change, so please understand
Tel:0279-88-2217(Reception hours:From AM 9:00 to PM 8:00)
・ We do not accept applications by email. We recommend you to make a reservation online.
・ Accommodation is only available without meals. Meals are not available, please understand
・If minors are staying alone, they must submit a "Consent Form for Minors to Stay."
If you do not submit this document or if there are any deficiencies in the consent form, we may refuse to allow you to stay at the hotel.
Please call us before making a reservation.
・ Reservations for day trip hot springs are not accepted. Please visit us directly
All reservations made through travel sites must be paid in advance by credit card.
If you would like to pay locally, please apply for your company's exclusive plan from Ryokan Surugaya Official website.
*Local payments can only be made in cash or Kusatsu Onsen appreciation coupons.
Thank you for your understanding as we are unable to accept credit card payments on-site.
~Kusatsu Onsen Appreciation Ticket is available~
・Kusatsu Town Hometown Tax Repayment "Kusatsu Onsen Appreciation Ticket" is available
・It will be treated as cash, but we can not give change, so please understand